Operations
IT Operations is responsible for the smooth functioning of the infrastructure and operational environments that support application deployment to internal and external customers, including the network infrastructure; server and device management; computer operations; IT infrastructure library (ITIL) management; and help desk services for an organization.
IT operations include daily operations such as:
- 24/7 monitoring
- Logging
- Database maintenance
- Troubleshooting
- Integrating specialized equipment
- System auditing
- Compliance check
Management
IT management is responsible for handling installation, configuration, upgrades, patching of your own infrastructure or an infrastructure placed in our own data center.
IT management includes:
- Server management for applications and infrastructure – Set up configuration, maintenance, upgrades, patching, repair, etc.
- Network and individual storage management to insure that all applications have access to the storage requirements they need for disk, memory, backup, and archiving
- Email and file server configuration and folder setup and authorization – I classify this as a separate area because outside of order taking & fulfillment and customer service, email and file server management are two of the most important IT functions in a company
- PC provisioning – Acquisition, configuration, management, break/fix, applications installation & configuration, upgrades of company approved desktop and laptop devices
Consulting
As a longtime service provider for clients from various areas, we are able to anticipate and recommend requirements for your IT infrastructure.
We can consult customers in areas like:
- Amazon - as a Amazon Consulting Partner we are able to consult our clients in using appropriate Amazon service to solve their business problems
- Azure - as a Microsoft Cloud Service Provider we are able to consult our clients in using appropriate Microsoft Azure service to solve their business problems
- Migration to cloud - companies are moving their infrastructure to cloud, this can something be very challenging, by using right strategies we can overcome all challenges
- Optimization of existing solution - by optimizing your solutions we are able lower the cost of your infrastructure
- Architectural design - throughout our journey as a company we have tackled a number of large scale architectural networks
- IT and data security - we are specialized in an area of backup and disaster recovery, by consulting our clients to use proven backup strategies we are able minimize the risk of loosing data
