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Managed services

Operations

IT Operations is responsible for the smooth functioning of the infrastructure and operational environments that support application deployment to internal and external customers, including the network infrastructure; server and device management; computer operations; IT infrastructure library (ITIL) management; and help desk services for an organization.

IT operations include daily operations such as:

  • 24/7 monitoring
  • Logging
  • Database maintenance
  • Troubleshooting
  • Integrating specialized equipment
  • System auditing
  • Compliance check
Operations
Management

Management

IT management is responsible for handling installation, configuration, upgrades, patching of your own infrastructure or an infrastructure placed in our own data center.

IT management includes:

  • Server management for applications and infrastructure – Set up configuration, maintenance, upgrades, patching, repair, etc.
  • Network and individual storage management to insure that all applications have access to the storage requirements they need for disk, memory, backup, and archiving
  • Email and file server configuration and folder setup and authorization – I classify this as a separate area because outside of order taking & fulfillment and customer service, email and file server management are two of the most important IT functions in a company
  • PC provisioning – Acquisition, configuration, management, break/fix, applications installation & configuration, upgrades of company approved desktop and laptop devices

Consulting

As a longtime service provider for clients from various areas, we are able to anticipate and recommend requirements for your IT infrastructure.

We can consult customers in areas like:

  • Amazon - as a Amazon Consulting Partner we are able to consult our clients in using appropriate Amazon service to solve their business problems
  • Azure - as a Microsoft Cloud Service Provider we are able to consult our clients in using appropriate Microsoft Azure service to solve their business problems
  • Migration to cloud - companies are moving their infrastructure to cloud, this can something be very challenging, by using right strategies we can overcome all challenges
  • Optimization of existing solution - by optimizing your solutions we are able lower the cost of your infrastructure
  • Architectural design - throughout our journey as a company we have tackled a number of large scale architectural networks
  • IT and data security - we are specialized in an area of backup and disaster recovery, by consulting our clients to use proven backup strategies we are able minimize the risk of loosing data
Consulting