L1 Technician

Job Description

We are seeking a proactive and motivated individual to join our Support & Operations team as a Level 1 (L1) Technician. The main responsibilities include monitoring network infrastructure, performing initial incident analysis, and timely reporting and escalation of issues.

Responsibilities

Monitoring of network and server infrastructure using monitoring tools
Timely detection, analysis, and initial resolution of basic technical issues
Escalate complex incidents to higher support levels in a timely manner
Document incidents and resolutions in the ticketing system
Communicate effectively with users and internal teams to provide updates and gather information
Ensure system continuity through proactive measures and routine checks
Assist in onboarding and offboarding processes by setting up and deactivating user accounts and equipment
Support the maintenance of IT documentation and standard operating procedures

Requirements

Required Qualifications

Basic knowledge of network protocols (TCP/IP, DNS, DHCP, HTTP, SMTP)
Familiarity with Windows and Linux operating systems
Good command of English, both written and spoken
Ability to work in shifts
Strong communication and analytical skills
Willingness to engage in continuous learning

Desirable Qualifications

Previous experience in a similar position
Completed technical high school or undergraduate technical studies
Experience with monitoring tools (Zabbix, Nagios, PRTG)
Familiarity with ticketing systems (e.g. Jira, ServiceNow)

What we Offer?

Kindergarten

The cost of kindergarten for your children is 100% covered.

Multisport Package

We help you take care of your sporting needs.

Additional Vacation Days

As a parent, you are entitled to additional vacation days.

100% Paid Sick Leave

Your paycheck remains the same through the whole sick leave.

Bonuses

We appreciate every extra effort and reward it consequently.

Gift for Newborn

Being a parent is challenging, so we help with a little gift.

Remote Work

Work in the office, from home, or combined, any way you want.

Flexible Working Hours

Adapt your work schedule to your daily needs and schedules.

Exciting Projects

As one of the best AWS partners in the CEE region, we work on exciting and challenging international projects.

Knowledge

Any education, book, certificate, event, or conference you desire is covered 100 % by us.

Supporting Environment

The work environment should be competitive but also supportive. We develop team spirit and help create a stable and supportive work environment where everyone’s effort is appreciated.

Interested?

Want to become a part of our fast-growing team?

Apply now

Or send your application to: hr@heptabit.com

Send Job Application

Become a part of our team!

Talk to Expert

Are you interested in our L1 Technician services? Schedule a talk with one of our experts!

Or contact us via e-mail: info@heptabit.com

Talk to Expert

Schedule a talk with one of our cloud experts!

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L1 Technician

Job Description

Responsibilities

Requirements